英國公共圖書館服務標準

1. 緒論

2001年4月, 英國政府公佈有三年緩衝期的公共圖書館標準, 2004年10月1日修訂公佈後, 地方政府提供的公共圖書館服務, 應於2006年3月達到此標準。
 In 2001 the Government launched the Public Library Standards, they came into
effect in April 2001 with a three year phase-in period. The aim of the Standards was
to help create a clear and widely accepted definition of Library Authority’s statutory
duty to provide a “comprehensive and efficient service”, and set for the first time a
performance monitoring framework for public libraries. Since then there has been a
significant increase in library opening hours, improvements to stock and ICT
provision, an increase in user satisfaction and visits.
With the introduction of Framework for the Future, the standards have been
reviewed to make sure that they reflect the new strategy and do not impose an
unreasonable administrative burden on local authorities to deliver quality services to
meet local needs. The service standards set out below are the revised version of the
current standards and they will form the first of two elements of the new standards.
The service standards are a suite of targets that measure performance across core
activities, the second element – “Impact measures” will help assess the impact that
libraries have in contributing to achievements in the shared priority areas and
particular local needs based on their existing activities. The impact measures are
still being developed.
Whilst recognising the general improvement since 2001, we are aware that some
authorities have only just reached the public library standards set in 2001, or have
yet to achieve all of them. We have therefore decided that the service standards set
out below will continue to be set at current levels until March 2006. We appreciate
the efforts made by all authorities to achieve the Standards and would particularly
commend those authorities that have already met them. Authorities will report
their position against the service standards in the form of a statistical return as part
of their CIPFA return.
Some of the original standards we have dropped or amended, but Authorities should
continue, if they think it is worthwhile, to collect and monitor their performance
against these indicators for their own internal management purposes.
This new package of standards should demonstrate how libraries are meeting the
needs of their local communities. We believe that the standards are reasonable
and reflect the minimum standard of service that local people are entitled to expect.
However, in the context of the increasing range of delivery methods open to library
services, and in line with the principle of local discretion, we recognise that
authorities are best placed to judge the precise needs of the communities they serve.
We have therefore introduced a greater degree of flexibility into the way that some
of the standards may be met. We also acknowledge that when looking at
authorities’ performance against them, there may be room for qualification about
why your own authority may differ against certain of the standards. Clearly though,
we would not expect any authority to claim special consideration in missing more
than a small number of them.
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Most of all, we want authorities to be able to use the Standards for a variety of
assessments whether that is external, peer or as a self assessment tool to encourage
the continuation of the welcome improvement we have seen in recent years.
These standards have been revised after an exhaustive process involving a wide
number of authorities and other stakeholders and following a consultation of all
library authorities and interested groups. 48 authorities responded. A full analysis of
responses will be made available in due course. In summary, there have been some
changes made to the standards consulted on in June on as a result of the responses
received. Where suggestions were not taken up, they were still considered carefully
and we are grateful to all authorities who have been represented or who have
contributed in some way to this work. This task could not have been completed
without your assistance. Finally, we will be continually reviewing the standards and
we may in the future develop the service standards in areas not currently covered
such as service efficiency.
A Best Value Performance Indicator will shortly be piloted by the Office of the
Deputy Prime Minister based on the library standards.
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P
LSS1- Proportion of households living within specified distance of a static
library
% Household within
Authority type
Sparse authorities
1 mile 2 miles
1 mile
2 miles
Inner London
100
Outer London
99
Metropolitan
95
100
Unitary
88
100
75
85
County
85
72
Sparse authorities defined as the 10% of authorities with highest sparsity of
population indices. Source: Ward Sparsity 2001 census indicator.
(
see
http://www.libplans.ws/resources/links/default.asp)
Use of mobiles and other service outlets
All authorities will need to report on their position against the above, but Authorities
not meeting this standard may wish to report on their use of mobiles and other
service outlets to demonstrate, in a calculable way, how they serve the remainder of
their community. On a scale of 1-4 a weighted allowance of 0.25 will be added to an
authority’s score in respect of this type of provision. Authorities wishing to be
assessed on mobile/”other” provision in this way are requested to provide us with the
proportion of households living within a specified distance of any of their service
points.
Definition of how this is to be calculated
The number of households within a quarter of a mile of each scheduled library stop
and one mile of an “other service outlet”, for all authority types, should be identified,
and the proportion of households living within the specified distances of a static
library; mobile library or other service outlet, reported upon. For a mobile library stop
to count the mobile would need to visit for at least 10 mins, at least every 3 weeks.
Those authorities that qualify as sparse need to meet the non-sparse target when the
use of mobile or other service outlets is taken into consideration.
Definition of “other service outlet”
Spaces which allow access by the general public and, as a minimum, provide a
staffed Information point, stock loan facilities and a public access terminal linked to
the Internet.
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Nb.
Organisations for a limited number of people or a closed community (eg
homes for the elderly) would not qualify.
All types of service outlet, including mobile stops, are to be calculated on the basis
of the library postcodes returned in the CIPFA Actuals Survey (we will ask for mobile
stops in future years), and will include static service points open less than 10 hours
per week. The distance measures are irrespective of whether the nearest service
point is within or outside the administrative area of the local authority.

PLSS 2 - 每千人每年的預定開館時數

128 小時 = (圖書館的全年開館時數) / 人口數(千人)

人口以居民為準, 倫敦區可包括通勤者; 開館時數含行動圖書館在內, 但不含旅途的時間。

This is to be based on scheduled opening hours. ‘Population’ is the resident
population for that authority. London authorities may use a measure of ‘enhanced’
population, taking into account daily flows of commuters and visitors to the area. The
figure is calculated each year by ODPM to inform Standard Spending Assessments.
Calculate PLSS 2 by dividing the sum of individual service point opening hours for
the year by the population. All service points – static, mobile and “other service
points” as defined in PLSS1 will count towards this total. The opening hours of
mobiles should only include the scheduled time they are at each stop, not travelling
time etc., and other service points should only include the scheduled opening hours
of the library service space.
Enhanced population is a measure of population served. It is a measure in calculating Standard
Spending Assessments. The enhanced population equals the sum of:
1. Resident population;
2. Average day time net inflow multiplied by 0.25;
3. Count of annual overnight visitors multiplied by 0.5, divided by 365; and
Count of annual day visitors multiplied by 0.5, divided by 3, divided by 365.
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PLSS 3 透過網際網路取得電子資訊的圖書館比例

100%

每週至少開放10小時, 可以上網的圖書館, 都在計算之列。

PLSS 4 每千人可用的電腦數

6 部

必須同時可以上網及查詢圖書館目錄, 包括行動圖書館及其他分館在內。

PLSS5 取得圖書的天數

目標

從預約當天起算, 至讀者接到圖書可被取得為止。

PLSS 6 每千人參訪圖書館次數

目標:

參與圖書館有關的活動, 就算是圖書館的參訪者, 包括: 借書、參考諮詢及使用其他資源、使用電腦設備、經由圖書館服務取得資訊、參加推廣教育課程、參加圖書館舉辦的會議、參加圖書館舉辦的展覽演講等文化活動、 參與在圖書館空間辦理的非圖書館活動。

可以在入口以電子方式自動計算, 也可以抽樣調查。

PLSS 7 16歲以上讀者對圖書館服務的評價

很好 好 普通 差 很差

建議 - 94% 的讀者對圖書館評價為很好或好。

PLSS 8 16歲以下讀者對圖書館服務的評價

好 普通 差

圖書館應持續蒐集讀者的評價, 做為內部管理之用。應搭配更詳細的讀者調查。

PLSS 9 每千人每年新購館藏

216 種

包括圖書、視聽資料、電子出版品等館藏, 但不包括報紙、期刊等。

PLSS 10 流通館藏替換年限

6.7 年

「流通館藏」係指開架可被借出的館藏。特藏, 應被排除。包括套書及視聽資料, 不含參考資料及不外借館藏。流通館藏每6.7年應替換, 相當於每年替換 15% 的流通館藏。

參考資料

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