Paper Title
台灣地區圖書館服務隊的經營模式
Mode of management of Taiwan Volunteer Library Service Team

First/Last Name
毛慶禎
Ching-Chen Mao

Institution, Department
輔仁大學圖書資訊學系
Department of Library and Information Science, Fu-Jen Catholic University

Street Address
中正路510號
510 Chung Cheng Rd.

City, Country
台北縣新莊市
Hsinchuang, Taipei Hsien 24205 Taiwan

E-mail address
maolins@gmail.com

Abstract

天主教輔仁大學圖書資訊學系的圖書館服務隊, 發軔於1999年9月21日的台灣集集大地震, 學生擬對地震災區提出實質的服務, 經過幾個星期的討論, 決定成立「921南投縣鄉鎮圖書館重建服務隊」, 於2000年1月23日至1月30日在地震所在的台灣中部南投縣三個鄉鎮圖書館服務 - 埔里鎮、名間鄉、鹿谷鄉。2001年元月更名為「天主教輔仁大學圖書資訊學系圖書館服務隊」, 簡稱「圖書館服務隊」。

The Library Service Team was first formed by the students in the Department of Library and Information Science, Fu-Jen Catholic University after the major earthquake occurred on September 21st, 1999.  At the beginning, students drafted several plans for providing assistance to the victims in that area.  At a several discussion in a couple weeks, they decided to form '921 Library Reconstruction Service Team'.  This team assisted three county libraries located in Puli, Mingchien and Lukat from Jan. 23rd to 30th in the year of 2000.  Afterwards, in January 2001, this team was renamed 'Department of Library and Information Science, Fu Jen Catholic University Library Service Team'.  And it is called 'Library Service Team'for short.

爾 後,  每年寒暑假均由學生自發性地籌組團隊, 應邀至台灣各地的鄉鎮圖書館及國民中小學圖書館服務, 2005年6月為第12屆。

Afterward, the team is automatically formed by the students every summer and winter. They have been invited to various county libraries and libraries in junior high and elementary schools. By June 2005, 12th sessions have been formed.
 
圖書館服務隊的特色如下:

  1. 由 單一系所學生組成, 外系或外校學生僅零星加入

  2. 以 自費為出發點, 學生幾乎分擔所有膳宿、交通等費用, 外界的非常態性贊助舒解相當的負擔

  3. 自 行連繫及規劃, 教師及畢業學長/姐僅擔任協調的角色

  4. 製 作成果報告, 有詳細的工作報告



Characteristics of the Library Service Team are as follows:

1. The team is formed mostly by the students with the same major.  Only a very small portion of them are outsiders.

2. Students pay almost all their boarding and transportation on their own.  However Occasional outside patronage relieved a large portion of their burden.

3. Communication and planning are done without any assistance from others. Teachers, and senior alumni and alumnae only play roles in coordination.

4. Accomplishments are reported and work records are detailed.

六 年來, 圖書館服務隊不僅成為本系的教學特色之一, 也為臺灣圖書館界提供另一個動力。

Library Service Team has become one of our outstanding teaching characteristics in our department since it was first formed six years ago.  Also, she incites a dynamic inspiration in library sector in Taiwan.

Body of Paper

1999年9月21日凌晨1時47分，在台灣中部日月潭西偏南9.2公里處，即位於南投縣集集鎮 (Chichi  Township)，發生持續102秒強度為芮氏地震規模(Richter magnitude scale)7.3的地震，又稱為921地震或921集集大地震。這場臺灣地區50年來最強烈的地震, 帶給台灣人民難以忘懷的震撼，驚醒臺灣人沈睡的心，投入災區的重建工作。

At 01:47AM, September 21, 1999, a major earth quake, 7.3 on the Richter Magnitude Scale, occurred at Chichi Township where it is 9.2 kilometers southwest from the Sun Moon Lake in the central Taiwan. The shake lasted for 102 seconds continually. This earthquake has been called 'Earthquake 921' or 'Chichi Earthquake'.  It had been the most destructive one for the last 50 years in Taiwan.  Therefor it shook up almost everyone on the island. Many people woke up from the sweet dreams and started to dig bodies from the ruins.

天 主教輔仁大學圖書資訊學系同學發起「九二一南投縣鄉鎮圖書館重建服務隊」，以志工方式，於2000年元月23日至30 日到南投縣的鹿谷鄉、名間鄉與埔里鎮圖書館服務，獲得各界的嘉許與鼓勵；同年6月23日至6月28日再赴台中縣霧峰鄉立以文圖書館服務，為人力短缺的該 館，建立更完善的環境。

The students from Department of Library and Information Science in Fu Jen initiated a volunteer service team called '921 Nantou County Library Reconstruction Service Team'.  It provided various services to the libraries in Luku, Mingchien and Puli from Jan. 23rd to Jan. 30th in 2000.  In the same year, from June 23rd to 28th, the team asisted the staff at WuFeng Library, Taichung to sophisticate their librarianship.  The students in the team won a lot of compliment and encouragement for their effort and efficiency.

經 過在重建區圖書館兩次的服務後，本系同學感受到圖書館對專業志工的需求，遂形成慣例，2001年元月更名為「天主教輔仁大學圖書資訊學系圖書館服務隊」, 簡稱「圖書館服務隊」。於每年寒暑假(6/7月及1/2月)分別組團，接受各地圖書館的邀請，以志工型態, 提供一週左右的服務。

After serving twice among the libraries in the reconstruction area, students had perceived the necessity of assistance that are to be extended by professional volunteers. In 2001, the team was renamed 'Department of Library and Information Science, Fu Jen Catholic University Library Service Team', and later was called 'Library Service Team' for short.  Since then, teams have been formed regularly during winter vacations (from Jun to July) and summer vacations (from January to February) every year to provide volunteer service for a week to each libraries wherever help is needed.

至 今(2005年11月), 己出隊12屆, 531人次, 服務台南市、南投縣、台中縣、新竹縣、台北縣、花蓮縣等六縣市22鄉鎮, 服務公共圖書館(public libraries)16次、國民中小學圖書館(school libraries)29次、社區/部落圖書站(community libraries)4次：

Until now (Nov. 2005), 12 sessions have been formed and 531students have participated in this volunteer service. They have been to Tainan City, Nantou County, Taichung County, Hsinchu County, Taipei County and Hualien County. They have served in 6 counties and 22 towns. In those areas, they served in public libraries 16 times, school libraries 29 times and community libraries 4 times.

  1. 第 一屆：2000年1月23日至1月30日，共計8天
    地點：南投縣埔里鎮立圖書館(Nantou County Puli Township Library)、南投縣名間鄉立圖書館(Nantou County Mingjian Township Library)、南投縣鹿谷鄉立圖書館(Nantou County Lugu Township Library)。
    人員：副教授2人、助教1人、學生19人。

The first sessions: January 23 - January 30, 2000, totally 8 days
Place: Nantou County Puli Township Library, Nantou County Mingjian Township Library, Nantou County Lugu Township Library.
Personnel: 2 Associate professors, 1 Teaching assistant, 19 Students

  1. 第 二屆︰2000年6月23日至6月28日，共計6天
    地點：台中縣霧峰鄉立以文圖書館(Taichung County Wufeng Township Library)
    人員：副教授1人、助教1人、學生11人

The second session: June 23 - June 28, 2000, totally 6 days
Place: Taichung County Wufeng Township Library
Personnel: 1 Associate professor, 1 Teaching assistant , 11 students

  1. 第 三屆：2001年1月14至1月20日
    地點：新竹縣五峰鄉立圖書館(Hsinchu County Wufon Township Library)、新竹縣峨眉鄉立圖書館(Hsinchu County Omei Township Library)、新竹縣關西鎮石光國民中學圖書館(Hsinchu County Shiguang Junior High School Library)
    人員：副教授1人、助教1人、圖書館員1人、學生29人

Third sessions: January 14 - January 20, 2001, totally 7 days
Place: Hsinchu County Wufon Township Library, Hsinchu County Omei Township Library, Hsinchu County Shiguang Junior High School Library
Personnel: 1 Associate professor, 1 Teaching assistant , 1 Librarian, 29 students

  1. 第 四屆：2001年6月26(星期二)至7月5日(星期四)，共計10天。
    地點：新竹縣五峰鄉立圖書館(Hsinchu County Wufon Township Library)、新竹縣峨眉鄉立圖書館(Hsinchu County Omei Township Library)、新竹縣關西鎮南和國民小學(Hsinchu County Nanho Elementary School Library)、新竹縣尖石鄉立圖書館(Hsinchu County Jianshi Township Library)、南投縣仁愛鄉武界部落圖書站(Nantou County Wujie Community Library)、南投縣仁愛鄉發祥國民 小學圖書館(Nantou County Faxiang Elementary School Library)、南投縣仁愛鄉新望洋部落圖書站(Nantou County Xinwangyang Community Library)。
    人員：副教授1人、學生76人

Fourth sessions: 26 June - 5 July, 2001, totally 10 days.
Place: Hsinchu County Wufon Township Library, Hsinchu County Omei Township Library, Hsinchu County Nanho Elementary School Library, Hsinchu County Jianshi Township Library, Nantou County Wujie Community Library, Nantou County Faxiang Elementary School Library, Nantou County Xinwangyang Community Library.
Personnel: 1 Associate professor, 76 Students

  1. 第 五屆：2002年1月20日至1月26日共計7天。
    地點：新竹縣立文化中心圖書館(Hsinchu County Culture Bureau Library)、新竹縣教育研究發展暨網路中心圖書館(Hsinchu County Eductaion Research Development and Networkd Center Library)、新竹縣竹北 鎮新港國民小學(Hsinchu County Hsingang Elementary School Library)、新竹縣尖石鄉立圖書館(Hsinchu County Jianshi Township Library)、南投縣埔里鎮埔里國民小學圖書館(Nantou County Elementary School Library)、花蓮縣卓溪鄉立圖書館(Hualien County Juoshi Township Library)、南投縣中寮鄉和興村圖書站(Nantou County Hexin Village Library)。
    人員：副教授1人、學生72人

Fifth sessions: January 20 - January 26, 2002, totally 5 days.
Place: Hsinchu County Culture Bureau Library, Hsinchu County Eductaion Research Development and Networkd Center Library, Hsinchu County Hsingang Elementary School Library, Hsinchu County Jianshi Township Library, Nantou County Elementary School Library, Hualien County Juoshi Township Library, Nantou County Hexin Village Library.
Personnel: 1 Associate professor, 72 Students

  1. 第 六屆：2002年6月26日至7月3日共計8天
    地點：新竹縣竹北鎮新港國民小學圖書館(Hsinchu County Hsingang Elementary School Library)、南投 市立圖書館(Nantou City Library)、南投縣草屯鎮山腳社區圖書站(Nantou County Shanjian Community Library)
    人員：副教授1人、學生25人

Sixth sessions: June 26 - July 3, 2002, totally 8 days.
Place: Hsinchu County Hsingang Elementary School Library, Nantou City Library, Nantou County Shanjian Community Library
Personnel: 1 Associate professor, 25 Students

  1. 第 七屆：2003年1月19日至1月25日，共計7天
    地點：新竹縣五峰鄉桃山國民小學圖書館(Hsinchu County Taoshan Elementary School Library)、新竹縣 北埔鄉大坪國民小學圖書館(Hsinchu County Daping Elementary School Library)、南投縣魚池鄉東光國民 小學圖書館(Nantou County Dongguang Elementary School Library)、南投市立圖書館(Nantou City Library)、南投埔里鎮普天精舍圖書館(Nantou County Putain Meditation Center Library)。
    人員：副教授1人、學生56人

Seventh sessions: January 19 - January 25, 2003, totally 7 days.
Place: Hsinchu County Taoshan Elementary School Library, Hsinchu County Daping Elementary School Library, Nantou County Dongguang Elementary School Library, Nantou City Library, Nantou County Putain Meditation Center Library.
Personnel: 1 Associate professor, 56 Students

  1. 第 八屆：2003年6月22日至6月29日，共計8天
    地點：新竹縣竹東鎮陸豐國民小學圖書館(Nantou County Lufeng Elementary School Library)、南投縣魚池 鄉頭社國民小學圖書館(Nantou County Toushe Elementary School Library)、南投縣集集鎮永昌國民小學圖 書館(Nantou County Yongchang Elementary School Library)、南投縣仁愛鄉立圖書館(Nantou County Renai Township Library)
    人員：副教授1人、學生41人

Eighth sessions: June 22 - June 29, 2003, totally 8 days
Place: Nantou County Lufeng Elementary School Library, Nantou County Toushe Elementary School Library, Nantou County Yongchang Elementary School Library, Nantou County Renai Township Library
Personnel: 1 Associate professor, 41 Students

  1. 第 九屆：2004年1月14日至1月20日，共計7天
    地點：台北縣雙溪鄉牡丹國民小學圖書館(Taipei County Mudan Elementary School Library)、新竹縣竹東鎮 陸豐國民小學圖書館(Hsinchu County Lufeng Elementary School Library)、新竹縣新埔鎮枋寮國民小學圖 書館(Hsinchu County Fangliao Elementary School Library)、南投縣魚池鄉頭社國民小學圖書館(Nantou County Toushe Elementary School Library)、南投縣仁愛鄉立圖書館(Nantou County Renai Library)
    人員：副教授1人、學生60人

Ninth sessions: January 14 - January 20, 2004, totally 7 days
Place: Taipei County Mudan Elementary School Library, Hsinchu County Lufeng Elementary School Library, Hsinchu County Fangliao Elementary School Library, Nantou County Toushe Elementary School Library, Nantou County Renai Library
Personnel: 1 Associate professor, 60 Students

  1. 第 十屆：2004年6月17日至6月23日，共計7天
    地點：南投縣南投市鳳鳴國民中學圖書館(Nantou County Fengmin Junior High School Library)、新竹縣 竹東鎮竹中國民小學圖書館(Hsinchu County Chuzhong Elementary School Library)、南投縣南投市西嶺 國民小學圖書館(Nantou County Xiling Elementary School Library)、新竹縣竹北市豐田國民小學圖書館(Hsinchu County Fengtian Elementary School Library)
    人員：副教授1人、學生49人

Tenth sessions: June 17 - June 23, 2004, totally 7 days.
Place: Nantou County Fengmin Junior High School Library, Hsinchu County Chuzhong Elementary School Library, Nantou County Xiling Elementary School Library, Hsinchu County Fengtian Elementary School Library
Personnel: 1 Associate professor, 49 Students

  1. 第 十一屆：2005年1月24日至1月30日，共計7天
    地點：新竹縣湖口鄉和興國民小學圖書館(Hsinchu County Hexing Elementary School Library)、新竹縣新 埔鎮照門國民中學圖書館(Hsinchu County Zhaomen Junior High School Library)、南投縣信義鄉信義國 民中學圖書館(Nantou County Xinyi Junior High School Library)、南投縣中寮鄉港源國民小學圖書館(Nantou County Gangyuan Elementary School Library)、南投縣國姓鄉爽文國民小學圖書館(Nantou County Shuangwen Elementary School Library)、南投縣埔里鎮普台中小學圖書館(Nantou County Putai Elementary and Junior High School Library)。
    人員：副教授1人、學生76人

Eleventh sessions: January 24 - January 30, 2005, totally 7 days
Place: Hsinchu County Hexing Elementary School Library, Hsinchu County Zhaomen Junior High School Library, Nantou County Xinyi Junior High School Library, Nantou County Gangyuan Elementary School Library, Nantou County Shuangwen Elementary School Library, Nantou County Putai Elementary and Junior High School Library.
Personnel: 1 Associate professor, 76 Students

  1. 第 十二屆：2005年6月21日至6月27日，共計7天
    地點：南投縣信義鄉豐丘國民小學圖書館(Nantou County Fengqiu Elementary School Library)、台南市安 南區海東國民小學圖書館(Tainan City Haidong Elementary School Library)
    人員：副教授1人、學生17人

Twelfth sessions: June 21 on June 27, 2005, totally 7 day
Place: Nantou County Fengqiu Elementary School Library, Tainan City Haidong Elementary School Library
Personnel: 1 Associate professor, 17 Students

當我在1994-1998年擔任輔仁大學圖書資訊學系系主任時，曾思考一個方向：圖書館可以更進一步地融入民眾的生活，縮短民眾的資訊落差，即實踐圖書館 的理想。

During the period of being the director of Fu Jen University Library and Department of Library and Information Science from 1994 to 1998, I thought of promoting more connections between civilians and libraries to reduce the differentiation between cities and villages when the input of information and knowledge is concerned.

為 了體會弱勢者的地位, 先是參加了世界展望會(World Vision)的資助人計畫，及臺灣兒童暨家庭扶助基金會(Taiwan Fund Children and Families)的兒童認養行列。後來，又數次奉派至高棉的皇家金邊大學圖書館(Royal University of Phnom Penh Library)，參加過知風草文教服務協會(Field Relief Agency)對海外僑校的圖書館服務，對圖書館的志願服務稍微有點認識。

For better understanding the status of being a disadvantage individual, I first joined the sponsor programs of World Vision and Taiwan Fund Children and Family. Since then, I have been assigned to assist Royal University of Phnom Penh Library, Cambodia for several times. I had also attended the oversea school library service conducted by Field Relief Agency and have hence become familiar with volunteer service in the field of librarianship.

輔 導學生從事志工性的社會服務工作，在社會工作系(Department of Social Work)、護理學系(Department of Nursing)、醫學系(School of Medicine)等系, 時有所聞。回顧20世紀初，圖書館主導的識字運動，也有很多學生參與。圖書館服務本身就是一種社會服務，讓學生以志工方式體認社會服務的本質，提早與社會 接 觸，祗是另一學習而已，並沒有什麼特殊之處。

The students of Department of Social Work, Nursing and Medical Science are required to master their skills in volunteer social service. In view of past, at the beginning of 20th century, many students also participate in the literacy movement led by libraries. Library service itself is a kind of social service. This allows student to recognize the true quality of social service and also get the chances to get in touch with the society. This is another form of learning in one's life.

二 次世界大戰剛結束時，前行政院長孫運璿，曾以臺灣電力公司總工程師的身份，大規模地號召大專院校學生從事社會服務工作，以工作中學習(learning by working)的態度，在極短的時間內，恢復全臺的供電系統。

At the end of World War II, when he served as Chief Engineer of Taiwan Power Co., Mr. Sun Yun-Suan, later former president of Executive Yuan in Taiwan, called for collage students to realize the philosophy of learning by working.  In reponse to his call , the electricity supply system of the whole Taiwan island was back to normal in a very short period of time.

面 對資訊社會及終身學習的環境，圖書資訊學系的學生，是否也到了該挺身而出的時候? 以志工、實習(fieldwork)、工讀(student worker)三合一的方式，用奉獻的精神，從工作中學習，建立全民學習的共識，以知識產業的先行者自居，為臺灣的社會創造另一個契機?

Is this the right time for students in the filed of library and information science to stand out to confront the new era of the information society and lifelong learning? Should these students practice in a form of trinity - volunteer, fieldworker and student worker to devote, to establish a new study environment for all people, and deen themself as precedents in the knowledge industry to create another critical opportunity for adavncement of Taiwan society?

圖書館服務隊的特色如下:

  1. 由 單一系所學生組成, 外系或外校學生僅零星加入

  2. 以 自費為出發點, 學生幾乎分擔所有膳宿、交通等費用, 外界的非常態性贊助舒解相當的負擔

  3. 自 行連繫及規劃, 教師及畢業學長/姐僅擔任協調的角色

  4. 製 作成果報告, 有詳細的工作報告



Characteristics of the Library Service Team are as follows:

1. The team is formed mostly by the students with the same major.  Only a very small portion of them are outsiders.

2. Students pay almost all their boarding and transportation on their own.  However Occasional outside patronage relieved a large portion of their burden.

3. Communication and planning are done without any assistance from others. Teachers, and senior alumni and alumnae only play roles in coordination.

4. Accomplishments are reported and work records are detailed.

Conclusion

1999年的921集集地震後，跟隨社會大學基金會(The Communiversity Foundation)的同仁，在災區奔走三個多月，目睹人間的悲慘。12月籌組「寶島義工團」(Formosa Charity Group)，正式高舉志工團體的旗幟，日月潭的邵族、谷關的泰雅族及位在新埔的伊甸社會福利基金會營地，都是我們提供勞務的場所。

I had worked with The Communiversity Foundation for three months and seen the disaster in person after Chi-Chi Earthquake.  Formosa Charity Group was organized in December 1999 to provide labor service. The volunteer flags could be found at Thao tribe by the Sun Moon Lake and Atayal tribe at Kukuan, and Eden Social Welfare Foundation at Sinpu. Victims there could find labor assistance at these sites.

或許是課業壓力太大，或許是金錢的需求明顯，或許是我們還有很多其他更重要的事待處理，僅管臺灣社會相當期待圖書資訊專長的志工，但是我們卻沒有長期服務 的打算。

Maybe due to too much pressure from academic studies, too desperate financial need, and too much important business pending for us.  We are reluctantly slowing down in training our students to be available in the field of volunteer librarians, even though we all sense their urgent need for our society in Taiwan.

感 謝國立臺中圖書館、南投縣立文化中心及各鄉鎮圖書館的支持，提供921災後重建圖書館的機會，讓輔仁大學圖書資訊學系的學生，有機會以志工的方式，進入圖 書資訊的社會服務領域，再探圖書館服務的原貌。

We appreciate the support from National Taichung Library, Nantou County Cultural Center and libraries in various villages and towns after the major earthquake.  They had offered the students from Department of Library and Information Science in Fu Jen Catholic University many opportunities to work as volunteers and to get abundant experience in the field of library service.
 
誠摯希望圖書資訊相關學系的學生，能夠繼續秉持關懷社會的心，凝聚共識; 形成具有特色傳統，重現先賢創立圖書館的本意，發揚圖書館縮短資訊差距的本質。

I sincerely hope that the students in the field of library and information science can hold the enthusiasm towards the development of libraries which are facilitated with unique characteristics and traditions, and that students can also reestablish the traditional value of libraries advocated by the sages as to shorten the cultural and informational distance between urban and rural areas.

References

  1. 毛 慶禎, "參與「九二一南投縣鄉鎮圖書館重建服務隊」的思索 ─ 談志工、實習與工讀", 《(臺灣)中國圖書館學會會訊》8卷3期 (118), 2000/9/30 頁 1-3. <http://www.lins.fju.edu.tw/mao/works/stservices.htm>

Mao, Ching-Chen, "Participates in Library Services Team - volunteers, field workers and student workers," [Taiwan] Library Association of China Newsletter v.8 no. 3 (118) p. 1-3, 2000/9/30. <http://www.lins.fju.edu.tw/mao/works/stservices.htm>

  1. 陳 致榮，"希望與感恩：輔大圖資系「921南投縣鄉鎮圖書館重建服務隊」服務歷程"，社教雜誌 261期(2000年4月)，第20-22頁, <http://public1.ntl.gov.tw/publish/soedu/261/text_10.htm>

Chen Zhi Rong, "Hopes with being thankful: the Library Service Team, Department of Library and Information Science, Fu Jen Catholic University," She-jiao Magazine issues 261 (April, 2000), di20-22 pages of "the socialist education movement magazine, <http://public1.ntl.gov.tw/publish/soedu/261/text_10.htm>

  1. 陳 致榮, "輔仁大學圖書資訊學系圖書館服務隊的起源與發展", 圖書館學刊(輔仁大學)30期（2001年6月），頁138-154。

Chen Zhi Rong, "Origin and development of Library Services Team, Department of Library and Information Science, Fu Jen Catholic University", Library Journal (Fu Jen Catholic University) 30 issues (June 2001), p. 138-154.

  1. 輔 仁大學圖書資訊學系第三屆圖書館服務隊成果報告, last modified 2001/3/28, <http://stmail.fju.edu.tw/~a8810030/new_page_65.htm>

Library Services Group,  Third Session Report, Department of Library and Information Science, Fu Jen Catholic University, last modified 2001/3/28, <http://stmail.fju.edu.tw/~a8810030/new_page_65.htm>