讀者權益

Library Customer Bill of Right, 1990

毛慶禎
輔仁大學圖書資訊學系

1. Library customers will always be treated courteously, in all circumstances and at all times

2. Library customers will be able to check out books and other materials, register for new cards, and pay fines without undue red tape or other delays.

3. Library customers will be able to get current best-sellers and popular materials at all salt Lake county libraries.

4. Library customer complaints/problems will be resolved in forty-eight hours whenever possible.

5. Library customers' phone call will not be transferred or left on 'hold" unnecessarily.

6. Library customers should expect staff to make the Library System work for them.

7. Library customers will be able to suggest new materials and services, and find out what happens to their suggestions.

8. Library customers who are children have the same rights and responsibilities as adult library customers.

9. Library customers are entitled to accurate information and answers to all their questions. There are no stupid questions.

10. Library customers are entitled to clean, safe, reasonably quiet library buildings.

參考資料

• Eileen Longsworth, Library Customer Bill of Rights (Salt Lake City, UT : Salt Lake county Public Library Systems, n.d.)